Privacy notice – website feedback

North Somerset Council is registered with the Information Commissioner’s Office for the purposes of processing personal data.

The information you provide will be held and used in accordance with the requirements of UK and European data protection law. The website feedback form will form part of your account and held until your feedback has been responded to or sent to the correct department. At which point it will be deleted.

Unless otherwise agreed with you, we will only collect the minimum personal data required to deliver the service, which includes your name and email address.

The information will be used to make improvements to our website, which we consider to be lawful in accordance with article 6(1)(e) of GDPR, as this is significantly in the public interest.

We will not use your personal information in a way that may cause you unwarranted nuisance.  Failure to provide the information could result in our inability to deal with your feedback.

We may lawfully disclose information to public sector agencies to prevent or detect fraud or other crime, or to support the national fraud initiatives and protect public funds under the Local Audit and Accountability Act 2014. Under the conditions of the Digital Economy Act 2017, we may also share personal data provided to us with other public authorities as defined in the Act, for the purposes of fraud or crime detection or prevention, to recover monies owed to us, to improve public service delivery, or for statistical research. We do not share the information with other organisations for commercial purposes.

You have the right of access to the personal data we process about you, and in this instance, the right of objection and/or restriction to the processing. 

If you have any questions or concerns about the way we process your personal data, contact our Data Protection Officer at