Report a missed collection

Garden waste update

During the temporary service suspension and due to staff shortages we do not have sufficient resource to return to complete missed garden waste collections.

Until normal service resumes it will not be possible to report a missed garden waste collection. We are very sorry for the inconvenience.

Recycling and black bin waste collections are continuing as normal, so if you experience a missed collection please report it within 24hrs of your collection day.

Our recycling centres will be open as normal if you’re unable to store your garden waste at home. Home composting is also a good way to deal with any extra garden waste generated.

For more information about the reason for the suspension, and what we are doing to resolve the current situation please visit our garden waste service suspension page.

Before you report a missed collection, check today’s missed collection report to see if we’re already aware of it. The missed collection reports are uploaded to Google Drive at around 6.30pm each weeknight.

If your road is listed, you don’t need to take any action and a crew will be back to collect your bin. You can see the revised collection date on the report.

If your road is not listed on the report, you should report your collection as missed.

You can view the latest report by clicking the button below. 

Reporting a missed collection

If we haven’t emptied your bins on your collection day, you need to tell us by the end of the following working day. For example, if your collection day is Friday you will need to tell us by 11.59pm on Monday.

Missed garden waste collections

From Monday 24 May we are only collecting garden waste from addresses which are signed up to the new annual chargeable garden waste service.

If your garden waste has not been collected, please make sure you are signed up to the new service on our garden waste page.

If you’re not signed up but put your garden waste out for collection, you will not be able to report your collection as missed. We have not missed your bin. We will not return to collect garden waste which is not part of the new service at the time of collection.

The quickest way to report your missed collection is to sign in to MyAccount.

If you don’t want to use MyAccount this time, you can use our missed collection report form. You won’t receive any updates about your report if you choose this option.

After you have told us, leave your bins out so we can come back and empty them. This will usually be within 48 hours of your report.