Bin
Rubbish collections

Report a missed collection

Join thousands of residents downloading the North Somerset Council app

Make managing your waste collections easier by downloading our free app.

Instead of having to check the website, you'll receive instant, personalised notifications straight to your phone whenever a bin collection is delayed. Updates can be sent by property, postcode or round - so you'll always know exactly what's happening in your area.

The app doesn't just save you time, it helps us keep you better connected. By using it, you'll get reliable information faster, reduce the need to report missed collections online and enjoy a smoother service overall. It's quick to install, simple to use and designed to make everyday council services more convenient.

download our app today and never miss a bin update again

search for your next collection dates

Before you report a missed collection, check today’s missed collection report to see if we’re already aware of it. The missed collection reports are uploaded to Google Drive at around 6.30pm each weeknight.

If your road is listed, you don’t need to take any action and a crew will be back to collect your bin. You can see the revised collection date on the report.

If your road is not listed on the report, you should report your collection as missed.

You can view the latest report by clicking the button below. 

Use our app

You can also get real-time information about your collections through the North Somerset Council app. Download the app to be notified if your collection can't take place, as well as reminders to put your bins out.

download the North Somerset Council app

view the latest missed collection report on Google Drive

  • if your container has not been emptied due to incorrect items, this is not treated as a missed collection. This includes black bins that contain DIY waste
  • each household is allowed only one black bin, additional bins will not be emptied and this is not treated as a missed collection

In September 2025, our crews collected 1,197,315 containers. Of these, 99.89% were completed successfully on the scheduled day of collection.

Reporting a missed collection

If we haven’t emptied your bins on your collection day, you need to tell us by the end of the following working day. For example, if your collection day is Friday you will need to tell us by 11.59pm on Monday.

The quickest way to report your missed collection is to sign in to MyAccount.

sign in to MyAccount to report a missed collection

After you have told us, leave your bins out so we can come back and empty them. This will usually be within 48 hours of your report.