This website complies with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011. We use cookies on our website to improve the functionality of the website for your benefit. By not using the cookies, certain areas of the site would stop working as effectively, and in others, would stop working altogether. We therefore consider the use of cookies to be in the public interest, in accordance with Article 6(1)(e) of GDPR.

Google Analytics

We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The analytics cookies used by our website have these names:

  • _utma
  • _utmb
  • _utmc
  • _utmz

The information generated relating to our website is used to create reports about its use.

Interactive maps

Our interactive map uses cookies to function. By entering search criteria and selecting information provided, you are requesting a service which requires the use of a cookie to return data. The cookie does not contain any personal information and is not used for any purpose beyond enabling the service you have requested. Provision is made for this type of cookie in the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.

Social plug-ins

Social plug-ins for Twitter and Facebook on our website may also set or retrieve cookies on your machine if you are logged in to these websites, or have previously downloaded cookies controlled by these sites. This is beyond our control and we recommend you visit their websites to research their cookie and privacy policy.

Agilisys Engage

We use Agilisys Engage to understand how our visitors are using our website. We use this data to help make improvements to how we present information on the website and improve our online forms to make them easier to use.

Using Agilisys Engage, we collect:

  • the address of the device you are using to view our site
  • how you interact with our pages – what mouse movements you make, whether you scroll down the page, how long you take filling in the various boxes in forms online

Agilisys Engage helps us to understand when visitors make more than one visit to our website. We use standard tracking tools to remember that you have been to our site before. The tracking technology is called a ‘cookie’.

If you look in your web browser’s settings it will show you which cookies you have. You are likely to have lots of cookies from the different sites that you visit on the internet. The cookies that have come from the Agilisys Engage tool are:

  • LGNref


MyAccount uses the following cookies:

  • ASP.Net_SessionID - this cookie is necessary for site functionality. It stores a unique identifier for each visit to retain session state across multiple pages.
  • HASH_ASP.NET_SessionId  - this cookie is necessary for site functionality. It is used to prevent anyone from guessing the session ID
  • ModalShown - this is used to display the menu pop up (where enabled)
  • MyAccountIdentificationNorthSomerset - this cookie is necessary for site functionality. It is used to ensure that the user is authenticated. We use this to store information critical to the system


We use Hotjar as a monitoring tool for our website and MyAccount. Hotjar records how long a user spends on each page, how they move their mouse and where they click. This helps us to develop an understanding of how easy it is for you to use our website. This analytical data is collected by Hotjar, and provided to us in an entirely anonymised format. Any information you enter onto our website or in MyAccount, for example in a text box, or when filling in a form, is not observed as part of the Hotjar tool.

Hotjar uses cookies and other technologies to collect data on your behaviour and devices, in particular a device’s IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website. Hotjar stores this information in a pseudonymised user profile. Hotjar will never use this information to identify you, nor to match it with further data on you.

North Somerset Online Directory

The cookies used for this site are:

  • generic session cookie (JSESSIONID) - this cookie is essential for various parts of the website to function properly. It expires when you close your browser
  • KB5 Cookies (KBCookie and KBLoggedIn) - KB5 manages the display of the website. These two cookies are essential for various parts of the website to function properly. __KBCookie__ contains a unique string to identify your session and __KBLoggedIn__ flags your authentication status. These cookies expire when you close your browser