Order a new bin

Garden waste update

Despite our best efforts to keep your garden waste collection service running as normally as possible over recent weeks, we have made the difficult decision to temporarily suspend collections.

There will be no garden waste collections until Friday 17 September.

Recycling and black bin waste collections will continue as normal.

Neighbouring councils suspended their services earlier in the summer, but we have been able to continue collections – with some disruption – until now. We have now reached the point where the shortage of HGV drivers means we cannot continue to provide all services.

Our recycling centres will be open as normal if you’re unable to store your garden waste at home. Home composting is also a good way to deal with any extra garden waste generated.

For more information about the reason for the suspension, and what we are doing to resolve the current situation please visit our garden waste service suspension page.

If you order a new bin, we will deliver it as soon as possible. During busy periods it could take up to six weeks.

If you need to order new bins, you can do it online. You’ll need to register for MyAccount. It only takes a few minutes to register and you’ll be able to access a variety of online services 24 hours a day.

Recycling boxes and food waste containers

You can order additional recycling boxes and food waste containers free of charge.

Please be aware that we are limiting orders to two recycling boxes per household.

This way we can fulfil the container orders that are currently on the delivery list and everyone has the chance to order boxes if needed.

Recycling should be sorted into two boxes and materials separated as shown:

  • box 1 - plastic and metal mixed with paper separate
  • box 2  - cardboard and cartons mixed with glass separate
  • other items - such as small electricals, batteries, spectacles, or textiles and shoes can be placed separately in loosely tied bags and presented in either box

Black rubbish bin

Each household can only have one black rubbish bin. If your black wheelie bin is damaged you can request a replacement using the online form.

If you find your bin is always filling up too quickly before your collection day, there may be other ways you can reduce your waste.

Garden waste bin

If you want to order a garden waste bin, you’ll need to sign up to the garden waste service. You can order a maximum of two bins. The garden waste service costs £50 a year per bin. 

Compost bin

You can buy a 220 litre compost bin from us for £10 including delivery.

Exchange, replace or return bins

If you want to replace a missing or damaged bin, exchange your garden waste bin for a different size, or you no longer require your bins, sign in to MyAccount to let us know.