If you need to order new bins, you can do it online. You’ll need to register for MyAccount. It only takes a few minutes to register and you’ll be able to access a variety of online services 24 hours a day.
Order a new bin
Extra recycling containers
You can order extra recycling and food waste boxes free of charge. Red bags are one per property so additional red bags can’t be ordered.
If moving to a new property, your property needs to be registered before you can order any containers.
Red bags
We are aware of durability issues with the red bags and are in talks with the supplier. If your bag is faded, please keep using it. If it’s too damaged to use, you can order a replacement.
Replacements are from the same batch, so it may also fade or break if left in the sun. Try to store it out of direct sunlight if possible.
Whilst you wait for your new bag to arrive, please use your existing recycling boxes and sort your recycling as best as you can. Please make sure that any glass bottles and jars are clearly visible for the crew.
Damaged red bags should be taken to a recycling centre or put in your black bin.
Red bags are for plastic bottles, pots, tubs and trays, and household metal packaging. The bags are 90L in capacity.
Each household can only have one red bag.
Replacement recycling and food waste containers
If you have recycling boxes, a red bag or food waste containers that have broken or gone missing, you can request for a replacement through MyAccount.
We will not collect the damaged containers. You can take any damaged containers to one of the recycling centres.
Black rubbish bin
Black wheelie bins are for non-recyclable waste only. Each household can only have one black rubbish bin. The standard size is 180L.
If your black wheelie bin is lost or damaged you will need to contact us to arrange a replacement.
Please email recycling&waste@n-somerset.gov.uk with your address and details of the problem with your black bin and an officer will help.
If you find your bin is always filling up too quickly before your collection day, check to make sure you are recycling as much as possible. There may also be other ways you can reduce your waste.
Additional waste capacity
Sometimes you may find you have extra waste that doesn't fit in your black bin. If the excess waste isn't a regular problem, for example if it's a result of a party or seasonal event such as Christmas, it can be taken to a recycling centre.
If you regularly find you can't fit all your non-recyclable waste in your black bin, you should:
- check you are recycling everything possible, including food waste. Food waste makes up on average 27% of the black bin, so recycling this frees up lots of room in your bin
- consider if there are changes you might make to reduce waste at home
- apply for additional waste capacity
Households can apply for additional waste capacity by completing our additional waste capacity application form. Applications are reviewed by a waste minimisation officer and the officer will contact you to discuss. If approved, a bigger bin or an extra sack allowance per collection may be provided.
Garden waste bin
If you want to order a garden waste bin, you’ll need to sign up to the garden waste service.
Compost bin
You can buy a 220 litre compost bin from us for £25 including delivery.
Unwanted bins
If you have a garden waste bin that you don’t need and are not currently receiving collections from, you can request for it to be removed through MyAccount.
Unwanted bins should be left in an accessible place for the crew to collect. We will collect the bins within 28 working days.
We don’t collect unwanted garden waste sacks. Please reuse them or dispose of them responsibly by taking them to a recycling centre.