Garden waste service

We can regularly collect your garden waste from your property. You need to sign up as it’s an annual, chargeable service.

Not all households in North Somerset need a garden waste collection, so it’s better value for everyone if we charge for this separately.

We are also supporting more home composting and community composting initiatives. Composting is the most environmentally sustainable way to dispose of garden waste and will help us to reduce our carbon emissions.

The cost to sign up

The cost to sign up for 2022-2023 is £40 for each garden waste bin. Households can have a maximum of two garden waste bins. You will then receive collections until Friday 31 March 2023.

If you can't have garden waste bins at your property, the same cost of £40 applies for three garden waste sacks. Households can have a maximum of six sacks.

You can sign up at any point during the year. It will still cost £40 for the remainder of the year until 31 March 2022.

If you receive council tax support

If you receive Council Tax support, we will subsidise the cost so that you pay £10 for each bin or three sacks. The discount will be automatically applied when you sign up. You’re only eligible if you receive Council Tax support.

If you are unsure if this applies to you, check your Council Tax bill to see if you receive council tax support.

Container deliveries 

If you already have garden waste bin(s) or sacks, please use them. Our system will recognise that you already have containers, so we will not deliver more.

If you have signed-up to the garden waste scheme for the first time, or you have signed-up for an additional bin, our system will automatically raise an order for you. You do not need to do anything. Your bin(s) or sacks will be delivered within 28 working days.

Permits

Once you have signed up to the service, we’ll post a garden waste permit(s) to you within 10 working days.

You need to attach your permit to your garden waste containers so the crew can easily identify that you have paid for the service. You will start receiving collections once you have done this.

If you’re a garden waste bin customer, you will receive one permit sticker for each bin. Your address will be printed on it to help crews identify which households have signed up.

If you’re a garden waste sack customer, you’ll receive one permit tag for every three garden waste sacks. There will be a space for you to write your address on the tag.

The crew will also have the addresses of the households who have paid for the service in the vehicle. They will only collect from those properties.

Calendars

You can use the online calendar to check when we will collect your garden waste.

Collection days

Garden waste is collected fortnightly for most of the year. During December, January, and February this changes to monthly collections as less garden waste is produced during those months.  

The service does not operate for a period around Christmas. This is so we can support the increase in other waste collections during that time. The frequency of collections can occasionally change due to disruption.

To keep up to date with live information, follow us on social media.

If you move house

If you move house within North Somerset, you can transfer your subscription to your new address at no additional cost.

Please email the garden waste team with the details.

We will transfer your subscription to your new address within 10 working days. You must take your garden waste container(s) with you when you move. A replacement permit with your new address will be sent in the post.

We reserve the right to change your container type to suit your new property, if needed.

We do not offer refunds if you move out of the area or no longer use the service in your new home.

If you don't want to pay for your collections

If you don’t want to sign up to the garden waste service, garden waste can be composted at home.

You can also use one of our three recycling centres. There is no charge to dispose of garden waste at the recycling centres.

If you have an unwanted garden waste bin

We will collect any unwanted garden waste bins. To arrange this, please click on the link below to complete the form.

Unwanted bins should be left in an accessible place for the crew to collect. We will collect the bin(s) within 28 working days.

We don’t collect unwanted garden waste sacks. Please reuse them or dispose of them responsibly by taking them to a recycling centre.

Cancellation and refunds

We do not offer refunds if you move out of the area or no longer use the service in your new home.

If you move home within North Somerset, you can transfer your subscription to your new address at no additional cost.

More information about refunds can be found in our terms and conditions.

Contact us

If you have any questions, email the garden waste team. 

There are other ways to contact us if you don't have access to email.

Please note we are not able to take payments in person so please don’t visit our offices.