Garden waste service

You can now sign up to have your garden waste collected from your property. It’s an annual, chargeable service which runs from April 2023 through to March 2024.

Not all households in North Somerset need a garden waste collection, so it’s fairer for everyone if we charge for this separately.

Please note we are not able to take payments in person so please don’t visit our offices.

The cost to sign up

The subscription rate for 1 April 2023 to 31 March 2024 is £55 for each garden waste bin. Households can have a maximum of two garden waste bins.

Once you have signed up, you will then receive collections until 31 March 2024.

If you can't have a bin at your property, you will be supplied with three garden waste sacks for the same subscription cost of £55. Households can have a maximum of six sacks.

You can sign up at any point during the year. It will cost £55 whenever you sign up.

Help for the most financially vulnerable households

For those in need of financial support, we will reduce the subscription cost by 75 percent to £13.75 per bin or three sacks.

You will qualify for this discount if any of the following apply:

  • you receive council tax support
  • you live in a student-only household
  • you receive the severe mental impairment discount
  • you have an armed forces exemption on your council tax

The discount will be automatically applied when you sign up.

Container deliveries

If you already have garden waste bins or sacks, please continue to use them. Our system will know that you already have containers so we will not deliver any more.

If you're signing up to the garden waste scheme for the first time, or you are signing up for an additional bin, our system will automatically raise a container order for you. Your bins or sacks will be delivered within 28 working days.

Permits

Once you've signed up to the service, we’ll post a garden waste permit to you within 15 working days. Instructions will be sent with the permit and crews will only collect from bins and bags with permits attached.

Calendars

You can use the online calendar to check when we will collect your garden waste.

Collection days

Garden waste is collected fortnightly for most of the year. During December, January and February there is a monthly collection as less garden waste is produced during the winter.

The service does not operate for a period around Christmas. This is so we can support increased festive recycling and waste collections during that time. The frequency of collections can occasionally change due to disruption.

We may change your collection day for garden waste this year. If we do, your garden waste may be collected on a different day from your recycling and waste collections. We will contact you by email or letter to let you know if your collection day is changing. Please don’t contact us about this as we don’t have any further information yet.

To keep up to date with live information, follow us on social media.

If you move house

If you move house within North Somerset, you can transfer your subscription to your new address at no additional extra cost.

We will transfer your subscription to your new address within 25 working days.

  • you must take your garden waste containers with you when you move
  • a replacement permit with your new address will be sent in the post

We reserve the right to change your container type to suit your new property, if needed.

We do not offer refunds if you move out of the area or no longer use the service in your new home. More information about refunds can be found in our terms and conditions.

If you don't want to sign up

If you don’t want to sign up to the garden waste service, find out how to compost garden waste at home. Composting is the most environmentally sustainable way to dispose of garden waste and will help us to reduce our carbon emissions.

You can also use one of our three recycling centres. There is no charge to dispose of garden waste at the recycling centres.

Unwanted garden waste bins

We will collect any unwanted garden waste bins. To arrange this, please click on the link below to complete the form.

Unwanted bins should be left in an accessible place for the crew to collect. We will collect the bins within 28 working days.

We don’t collect unwanted garden waste sacks. Please reuse them or dispose of them responsibly by taking them to a recycling centre.

Contact us

If you have any questions, you can email gardenwaste@n-somerset.gov.uk. There are other ways to contact us if you don't have access to email.