Help with Report or Request It on MyAccount

Signing up for MyAccount makes it easy for you to report and request services. It will save you time and allow you to get in touch with us at any time. Contacting us this way saves us money, which we can use to provide essential services to local residents.

You can report or request a range of issues and services in North Somerset through MyAccount, such as:

  • missed recycling and waste collections
  • exchanging, replacing or removing waste containers
  • ordering a new waste container
  • fly-tipping and street cleansing
  • tree issues
  • grass cutting
  • road and pavement problems
  • public rights of way.

When not to use report or request it

We can only deal with issues on public land. If the issue is on private land, you should only report it if there is potential to cause a public health issue.

In an emergency you should always contact the emergency services.