Apply for or renew your bus pass

Older person’s pass

To apply, please use our online system. Alternatively you can download our travelcard application form. Send it to us with a current passport-sized photograph together with proof of age and address.

Proof of age can be:

  • birth certificate
  • passport
  • driving licence
  • entitlement to a pension.

Proof of address can be:

  • driving licence
  • utilities bill
  • council tax bill

We accept photocopies. You will receive your new travelcard by post within two weeks of completing your application. Passes last between one and five years.

You can also use the online system to renew an existing older person’s pass.

Disabled pass

To qualify for a disabled travelcard you must:

  • be blind or partially-sighted
  • be profoundly or severely deaf
  • be without speech
  • be disabled or have suffered an injury which has a substantial and long-term effect on your ability to walk
  • be without arms or have long-term loss of use of both arms
  • have learning difficulties
  • be unable to drive for medical reasons, not including drivers banned for drug or alcohol use

You will need evidence that you live in North Somerset (for example a utility bill), a passport-sized photograph and proof of eligibility.

To renew a disabled person’s pass, use our online system and select ‘I am applying to renew my disabled person pass’.

Apply for a pass

Use our online system to apply for a new bus pass.

Alternatively you can complete our Diamond travelcard application form.

Renew your bus pass

If you would like to renew your older person’s bus pass please use our online system. You will need a renewal code to renew your bus pass online.

If you do not already have a renewal code, you can use our online system to generate your code. You will need the following information:

  • Your current card number – this is the long number on the front of your bus pass
  • Your date of birth
  • Your postcode

Once you have completed the renewal process online, you will receive your replacement travelcard by post within two weeks of notifying us.

Please note that we no longer send reminders when a pass becomes due for renewal. In order to allow sufficient time for approval, renewal and posting out of new passes, we would recommend that applications for renewal are made at least one month before the current card is due to expire.

Lost or stolen passes

There is a charge of £15 to replace lost or stolen passes. Please email or call the Diamond Travelcard enquiries team to arrange a replacement.

Diamond Travelcard enquiries