Please note - following the introduction of new software in April 2025 Royal Mail are continuing to experience technical problems.
As of the 1 October 2025, Royal Mail are taking around five weeks to respond to our requests for the creation of new postcodes.
Please also expect a delay to any address changes appearing on Royal Mail’s address database.
We will continue to work with Royal Mail as part of the Street Naming and Numbering process, but unfortunately the delays are beyond our control.
Correct address records help emergency services find properties easily.
| Service | Cost |
|---|---|
| Name or rename an existing property (per unit – VAT exempt) | £60.00 |
| Name or number a new property (per unit – VAT exempt) | £70.00 |
| Recombine units within an existing property (per unit – VAT exempt) | £70.00 |
| Property related requests, including copies of documents, confirmation of address and so on (per request and property - excluding VAT) | £72.00 |
If your enquiry relates to addresses in Somerset Council, including the former districts of Mendip, Sedgemoor, Somerset West and Taunton and South Somerset, please visit the Somerset Council website.
Please complete the appropriate form listed on this page.
Please note that if you do not pay when prompted to do so your request will not be submitted to us and no work will be completed.
Popular property names and themes to avoid include:
If your address has a street number, you can add or remove a property name from it. Please be aware in this case that:
We cannot remove street numbers. Street numbers are essential in helping emergency services locate a property quickly.
A property which lacks an official address will not be easily found. Emergency services might not be able to locate you in an emergency.
You are also likely to experience problems in obtaining waste services, utility connections, deliveries and registering to vote.
We are not responsible for valuing a property for Council Tax purposes. This is dealt with by the Valuation Office who can be contacted on 03000 501 501.
We provide and maintain one street name plate at each end of a street, except for private streets. Street name plates are made from recycled material and we will replace damaged or faded plates as soon as possible.
Please note that the Local Authority allocates addresses and Royal Mail then allocates postcodes to these. Royal Mail are unlikely to allocate a postcode and deliver mail to non-residential units that do not have an office which is occupied during normal working hours. Agricultural buildings usually fall into this category.
If this applies to you, you can still apply for a new address. However, if it is likely that Royal Mail will not deliver mail there then only a non-postal address will be allocated. A non-postal address is an address without a postcode which is not registered with Royal Mail.
Other points to note:
Once a new postal address or postal address change has been mutually agreed, the following organisations will be notified:
The property owner will be responsible for updating all personal contacts and paperwork, for example, driving licence and legal documents.
Please note that the Land Registry will only update the correspondence address for the property. The legal owner will also need to contact the Land Registry in order to update the address of the Legal Title. The Land Registry's contact details are supplied at the end of the address allocation/update process.
If a property has a letterbox and is ready to receive mail, Royal Mail will be asked to update their live address database with the new address or address change.
Once Royal Mail have actioned this request, any changes will begin to be picked up by other databases which use Royal Mail’s data. This will happen as and when other companies refresh their information.
Unfortunately, neither Royal Mail nor the council have any control over this, and new information can take many months to update on all third-party databases.
Any changes to property names of addresses which also have a street number will take up to ten weeks to update on Royal Mail’s database.
Please note that not all third-party databases display property names of addresses which also have a street number, some databases are designed to only display street numbers.
Please ensure you complete the correct form to avoid any delays in your application. If you require guidance on which form to complete, please get in touch.
Please only complete the name or rename an existing property form if no changes or minor changes only have been made.
If a property
please complete the name or number a new property form instead.
It will take 10 weeks to create new addresses or change existing addresses which do not require a new street name. The allocation of new street names will take longer.