The Housing Ombudsman’s Complaint Handling Code sets out best practice for landlords to handle resident complaints effectively.
This code helps to:
- create a positive complaints culture
- strengthen landlord-resident relationships
- ensure residents know their rights to complain.
As landlords for our public housing, North Somerset Council is committed to following the standards as set out in the code.
More information on this can be found on the Housing Ombudsman's website.