Complaints about schools

The school’s complaints procedure will tell you what kind of complaints the school will deal with, for example bullying, bad behaviour, the conduct of staff and treatment of pupils. It will also tell you how to complain.

First talk to the class teacher or to the headteacher. If you feel that your complaint has not been dealt with properly you can complain in writing to the school’s governing body.

If you are not satisfied with the response from the school, the Local Government and Social Care Ombudsman may be able to help you.