Quality assurance

In 2022, the Health and Care Act was introduced. This created new powers for the Care Quality Commission (CQC). The CQC are responsible for assessing how well local authorities like us meet their duty of care under the Care Act 2014. 

To meet CQC assessment guidelines, we have created two posts to ensure we are providing the type of care we can be proud of. 

Our Quality Assurance team is responsible for monitoring, evaluating and improving the delivery of the services. 

Quality assurance is an initiative to improve the quality of care provided to people we support. 

It ensures that our services meet standards of quality, safety and effectiveness. As part of this, we are required to monitor, evaluate and improve the delivery of our services. 

The Quality Assurance team will

• complete team audits and case file audits to check how well we are doing and where we would like to improve
• hold a staff network for open conversations with staff about the quality of our services
• ask experts by experience, what they think of our services
• prepare all the evidence we need for the Care Quality Commission with our service leads
• collate all our evidence into learning briefings with clear action plans to improve
• create a culture where quality assurance is everybody’s business

• we want to ensure people are safe
• we want to improve the wellbeing and quality of life of people we work with
• we want to maintain good standards, celebrate good work and, where required, make improvements
• we want to demonstrate accountability – assuring transparency and responsibility
• we want to develop staff confidence, ensuring we all have necessary skills to do our job well

If you have any questions or queries around our quality assurance team or processes, please contact us via email.