Face-to-face service

North Somerset residents who can't access council services online or on the phone are able to access face-to-face support and signposting from library staff across the area.

Help from library staff

Library staff offer face-to-face support with residents' enquiries. This means people can access support for longer periods and in more locations.

For complex enquiries where an immediate answer can’t be given, or for a specialist area such as Housing or Council Tax, you may be directed to the phones to get the right support. For some services such as blue badge applications, you may be offered an appointment for a later date. 

This is available across all libraries.

Get help at one of our libraries

Visit our library locations webpage to find the location nearest to you. You can access support for council services at any of our locations.