North Somerset residents who can't access council services online or on the phone are able to access face-to-face support. This can come from library staff or via one of our dedicated support service meetings.
Help from library staff
Library staff offer face-to-face support with residents' enquiries. This means people can access support for longer periods and in more locations.
For complex enquiries where an immediate answer can’t be given, or for a specialist area such as Housing or Council Tax, you may be directed to the phones to get the right support. For some services such as blue badge applications, you may be offered an appointment for a later date.
This is available across all libraries.