"As someone with severe hearing loss, one of my main headaches is the default means of communication for the majority of firms and organisations being the telephone.
"While there are speech-to-text apps and it is possible to arrange to have a phone conversation using technology, this can be cumbersome and frustrating. My preferred mode of communication is by text or email unless I can see the person speaking in order to lip read. I have lost count of the number of times I have asked for a text or email response and had a follow-up phone call.
"Using health services can be a challenge where the only way to get an appointment may be by phone. With persistence and after several letters and emails I can now have a video call with my GP, and have had face-to-face hospital consultations, although with a much longer wait than if I had been able to have a phone call.
"Many people get round the problem by having a friend or family member to make the call for them, but this is not always practical and there are matters which may be too private for that to happen. Hearing difficulties should not result in loss of independence."