Privacy notice – missed collections

North Somerset Council is registered with the Information Commissioner’s Office for the purposes of processing personal data. The information you provide will be held and used in accordance with the requirements of UK and European data protection law. The information will form part of your waste account, and held for three months from the date of your missed collection report, in order for us to monitor service.

Unless otherwise agreed with you, we will only collect the minimum personal data required to deliver the service, which includes your name and address. It does not include any special categories of personal data, or information relating to criminal convictions or offences.

The information will be used to assess the adequacy of our waste service, a task we carry out in the public interest under the Environmental Protection Act 1990 in accordance with Article 6(1)(e) of GDPR.

Your information will be shared with North Somerset Environment Company Ltd (NSEC), in order for them to deliver the service. We will not use your personal information in a way that may cause you unwarranted nuisance, and your data is never shared or processed outside of the UK.

We may lawfully disclose information to public sector agencies to prevent or detect fraud or other crime, or to support the national fraud initiatives and protect public funds under the Local Audit and Accountability Act 2014. Under the conditions of the Digital Economy Act 2017, we may also share personal data provided to us with other public authorities as defined in the Act, for the purposes of fraud or crime detection or prevention, to recover monies owed to us, to improve public service delivery, or for statistical research. We do not share the information with other organisations for commercial purposes.

You have the right to see the personal data we process about you, as well as the right of objection, rectification and restriction (to destruction of records only).  

If you have any questions or concerns about the way we process your personal data, contact our Data Protection Officer at