North Somerset Transport and Travel Survey

This privacy notice explains how North Somerset Council collects, uses, and protects your personal data in connection with the North Somerset Transport and Travel Survey – Summer 2025.

North Somerset Council is registered with the Information Commissioner’s Office for the purposes of processing personal data. For full details of how we use personal data, please see the Privacy section on our website.

We’re asking people who live, work or study in, or who visit, North Somerset to share their thoughts and experiences of transport and travel in our area. We want to better understand how people currently get around, what’s influencing their choices, and, where possible, what would help them choose cleaner or healthier ways to travel.

Your responses will help us prepare for a bigger conversation about how we currently travel, and how we could benefit from a healthier, safer, cleaner and more connected transport and travel network.

This survey is a first step – a quick check-in to see how people currently feel about travel and transport, and what’s influencing travel decisions. Your feedback will help us shape our bigger conversation with communities later in 2025.

The survey is open to anyone who lives, works or studies in, or who regularly visits, North Somerset.

The survey is set up using the SNAP platform for people to be able to respond anonymously. 

However, personal data may be collected as part of your responses to the questions, if:

1. given voluntarily by the survey participant in free-text answers, or;
2. given voluntarily for the purposes of future potential correspondence with North Somerset Council. In this instance, personal data will be collected through the survey’s electronic form function.

Why we process this data

We collect your personal information to:

• contact you - if you enter into the prize draw for the survey and are successful
• contact you with details of events, or information, which you have indicated through the survey that you would be interested in hearing more about in future.

Our permissions to process this data

Within the UK General Data Protection Regulation (UK GDPR), we are permitted to process the personal information we gather because:

• Under Article 6(1)(a) - Consent, we believe that the processing is necessary for the performance of a task carried out in the exercise of official authority vested in us as a local council.

It is not mandatory to provide personal information that you are not comfortable sharing as part of your survey response.

What information we will process

When answering the SNAP survey, we may collect your personal information from you if you:

1. share your personal information with us voluntarily, in your survey answers
2. give your email address voluntarily or other contact information voluntarily in order to receive further updates and information
3. give your email address or other contact information voluntarily to enter into the survey prize draw

Will my information be shared

Survey responses will be reviewed by North Somerset Council officers managing the survey, to help develop a community engagement programme to be held later in 2025.

Additionally:

• responses may be shared with relevant council departments or external partners where relevant to their work areas
• all responses will be anonymised before being included in any public reports
• personal information (such as your name, organisation name, or email address) will not be disclosed without your explicit consent unless required by law.

Our appointed data processor, iNovem, will process and store the responses securely on our behalf, solely for the purposes of this consultation.

Any personal data submitted will be used by the council and our data processor.

The council has appointed iNovem as a data processor, which provides the secure platform for collecting consultation responses. iNovem processes personal data solelyunder our instructions, in compliance with the UK GDPR, and does not use this data for any other purposes.

We may also share your personal information with other agencies if required to do so by law, such as for preventing and detecting fraud.

Is my information processed outside of the UK or European Union (EU)

None of the information covered by this privacy notice will be processed outside of the UK or EU.

How long we will keep this data

Your personal details will be retained for a period of six months after the survey closes. After this period, your information will be anonymised, ensuring it does not identify you, but allows us to conduct future statistical analysis of the survey responses.

Automated decision-making processes

No decisions affecting individuals will be made solely on automated processing of personal data. We will use an automated randomiser in order to help select prize winners. 

However, final decisions will involve human judgment to ensure prizes are only awarded to individuals who have met the qualifying criteria for entering the prize draw.

The UK General Data Protection Regulation and Data Protection Act give you rights over your personal information that we process. 

The extent of the rights granted to you is determined by the reasons that the processing is deemed to be allowed; we have explained these reasons on this page. The rights that are granted to you relating to the information covered by this privacy notice are:

• You have the right to receive ‘concise and transparent information’ about how we handle your personal data. We achieve this by this privacy notice as well as other privacy information published on this website.
• You have the right of access to the personal information we hold about you, the reasons it is being processed, whether it is shared with other organisations, how long we hold it for, and whether there has been a security breach involving your personal data. To exercise this right you can make a subject access request and the process for doing this can be found on our subject access request webpage. You do not have to make a subject access request in writing or via the website; you can make such a request verbally if you wish.
• You have the right to request that we correct any data we hold about you that is inaccurate.
• You have the right to request us to restrict the extent of our data processing, for example if you believe that the information we hold about you is incorrect. You might also not want us to delete information as it approaches the end of its retention period. In these circumstances we are allowed to continue to store the information, but not use it for any other purpose.
• You have the right to object to us processing your personal information in the manner described within this privacy notice. You can do this in writing or by speaking to us. Please contact us initially at consultation@n-somerset.gov.uk
• You have a right to make a complaint if you are unhappy about the way we process your personal information. The procedure for making a complaint is described in the following section.

If you wish to make a complaint about how we handle your personal data, we ask that you give our Data Protection Officer the opportunity to respond in the first instance, but you are not obliged to do this. You can make your complaint directly to the Information Commissioner’s Office.

Our Data Protection Officer can be contacted at dpo@n-somerset.gov.uk.

The Information Commissioner is the designated regulator in the UK for all complaints relating the processing of personal information. If you are unhappy with the way we have managed your information you can seek more advice and raise a complaint via the Information Commissioner’s Office (ICO) website.

The ICO helpline can be contacted either via a webchat feature on the website or by telephone on 0303 123 1113.

Finally, you can also contact the ICO in writing at:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This privacy notice is dated Friday 6 June 2025.