Health advice

Lockdown restrictions are easing in England.

If you have to leave home:

  • wash your hands regularly – for 20 seconds with soap and water
  • cover your face – wear a face covering (if you can)
  • make space – stay at least two metres away from anyone you don’t live with

If you have any coronavirus symptoms, isolate immediately and get a test. 

Find out more on the GOV.UK website.

If you have symptoms, stay at home and book a test

If you or someone you live with have one or more symptoms of coronavirus – no matter how mild – stay at home and book a test.

The symptoms are:

  • a new continuous cough
  • a high temperature
  • a loss of, or change in, your normal sense of taste or smell

Book a test at or call 119. Only leave home to get tested

If you request a home testing kit, you may be asked to return it using one of the Royal Mail's priority postboxes. You can find your nearest priority postbox on the Royal Mail website

If you have symptoms of coronavirus or you have received a positive coronavirus test result, you must stay at home for at least 10 days from when your symptoms started.

If you live with others and you are the first in the household to have symptoms of coronavirus (COVID-19), then you must stay at home for at least 10 days. All other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the household became ill.

For more information go to the government website:

NHS test and trace – if you test positive

If you test positive you will be contacted by the NHS test and trace service and asked to provide information about recent close contacts.

You’ll be contacted by email, text or phone. Text messages will come from NHStracing, calls will come from 03000 135 000.

You will NEVER be asked:

  • for your bank account details or to make a payment
  • for any passwords or PINs
  • to set up a password or PIN number over the phone
  • to call a premium rate number

For more information go to the NHS test and trace website:

If you’ve been in contact with someone who has coronavirus

If you’re contacted by the NHS test and trace service and told you’ve been in contact with someone who has tested positive for coronavirus, you must stay at home (self-isolate) for 14 days.

This is so you minimise the risk of spreading coronavirus on to anyone else.

You should stay at home – don’t leave home for any reason. If you need food or medicine order online or ask family and friends to drop it at your home. There are also a number of support groups in North Somerset – find out more on our North Somerset Together page:

Avoid contact with anyone you’re living with as much as possible. If you don’t have symptoms then people you live with don’t need to self-isolate. If you develop symptoms you should book a test at and you and your household should self-isolate.

Guidance for people who are at high risk of getting seriously ill from coronavirus

People who are at high risk of getting seriously ill from coronavirus, should follow the government advice for shielding.

How to stop coronavirus spreading

There are things you can do to reduce the risk of you and anyone you live with getting ill with coronavirus:


  • wash your hands with soap and water more often, do this for at least 20 seconds
  • use hand sanitiser if soap and water aren’t available
  • wash your hands as soon as you get back home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards


  • touch your eyes, nose or mouth if your hands are not clean

The NHS website has lots of health information and advice, including symptoms and tips on how to avoid catching or spreading coronavirus:

What to do if you need medical help not related to coronavirus

The NHS is still there for you. If you need medical help, or have symptoms you’re worried about, it’s important to contact your GP or attend a hospital to get the care you need. Remember if you’re going to a hospital, you’ll need to wear a face covering.

  • for health information and advice, you can also use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read more advice from the NHS about getting medical help at home:

Pregnancy advice

If you’re pregnant and worried about coronavirus, the Royal College of Obstetricians and Gynaecologists has information and advice on their website:

Mental health and wellbeing

Flu vaccine and coronavirus

If you're at higher risk from coronavirus, you're also more at risk of problems from flu. Research shows if you get flu and coronavirus at the same time, you're more likely to be seriously ill.

Procedures are in place to make sure it's safe to get your flu vaccine. If you've had COVID-19 it's safe to have the flu vaccine - it'll be effective at helping to prevent flu. By getting your fu vaccine you'll help reduce pressure on the NHS and social care staff who are dealing with coronavirus.